Abbott Diabetes Care

Thursday, Abbott Diabetes Care placed a notice on their website with a notice that they were contacting customers who were waiting on new receivers or transmitters. They said that they were trying to offer solutions for the waiting period. There was a number to call so I called.

They are not able to say when they will be able to replace the system, so if you don’t want to wait, they are offering $2k towards a replacement system if you return the Navigator to them. I also brought up that I have 7 ½ boxes of sensors. I was told that they will also reimburse those. I then told them that my insurance company paid more than what they should have on those, so I wanted to make sure the reimbursement was for what was paid. They will pay dollar-for-dollar as long as long as you have the sales receipt, which I do.

I wanted to make sure that something was in writing if I returned everything to them. They are also sending Affidavits for people to sign. I don’t have a problem with that. I just wanted my money back so I could get a Dexcom. The Dexcom is supposedly cheaper so my insurance company will make out on the deal. The supply company will get their money for both a Navigator & a Dexcom and I will finally have a working system. Everyone should be happy!

They are sending me labels & boxes to return everything to them. They said they are working on doing a fast turnaround.

Even after I accepted the deal, I was offered 90 days worth of test strips. I use a different meter that connects to my computer so declined that offer.

Abbott finally did the right thing for their customers. Although I wish that they had done it sooner, at least they finally did it.

I feel sorry for anyone that works in customer service at the Navigator department. I am sure they have dealt with a ton of angry customers the last 2 months. They all deserve a bonus and a happy hour trip!